Related Posts with Thumbnails

Monday, February 15, 2010

Knowledge Management Explained in Five Disciplines

By Tim Wieringa @ Green Chameleon.
Extract:
Here is a suggestion to split Knowledge Management into five disciplines.
One: Information Management & Search
Examples:
* knowledge libraries in large corporations that allow global access to documents across departments and subsidiaries
* social bookmarking tools that classify websites and allow other users to share them
* search engines that are indexing vast collection of documents and websites
Two: Collaboration
Examples:
* contact relationship management (CRM) tools that efficiently share and store relevant information to customers, suppliers, and business partners
* corporate wiki tools that allow the capturing of experts’ knowledge and allow collaboratively develop this knowledge
* project management tools that allow disperse teams to share information, have discussions, and manage tasks & deadlines
Three: Workflow Definitions
Examples:
* the right design of a costumer complaints process can ensure that the sales departments receives more information about the customers and the research & development department gathers important input on how to improve the products
* project management methodologies can include processes to capture project reports which are automatically shared in a knowledge library
Four: Networking
Examples:
* social networking platforms allow to publish a personal profile, exchange thoughts, and keep in touch with colleagues and friends
* in online discussion forums questions are answered by a broad community; the answers are then available for the entire community for future reference
Five: Training & Learning
Examples:
* corporate induction seminars gathers all newcomers in a company at one time and provide them an introduction at the same time; this could also be done with e-learning tools
* professionals in a specific field of interest gather regularly in conferences to exchange their latest findings and discuss about it
* training programs for ‘Efficient Meetings’ (just as an example) can be conducted in two parts: a) a brief introduction to the latest findings for this topic, b) a discussion among the participants on how these findings could be applied in their environment. Continue reading: KM in Five Disciplines

Labels

Best Practices (76) Knowledge Management (56) Communities of Practice (50) Information Management (47) Business Intelligence (35) Competitive Intelligence (33) Knowledge Organization (28) Communication (24) Librarians (16) Professional development (15) Library (14) Semantic Web (13) Wiki (11) Education (10) Search Engines (8) Special Library Association (8) knowledge work (8) Google (7) Best Practices; Laws (6) Project Management (6) Tacit (6) blogging (6) career (6) Design (5) Digital Libraries (5) Marketing (5) Oral (5) Internet (4) Leaders (4) Classification (3) Content Management (3) Epistemology (3) Facebook (3) Information Industry (3) Reference (3) Share (3) Society (3) Spirituality (3) Technology (3) Web Analytics (3) Business--Religious aspects (2) Capture (2) Citation Analysis (2) Collection Development (2) Cyber_Worship_Inside (2) Data mining (2) Media monitoring (2) Netizens (2) Religion online (2) Research (2) Resource of the Week (2) Serial Subscription (2) SharePoint (2) Social Networking (2) Social Sciences (2) Visual Search (2) promotion (2) searching (2) Academic Libraries (1) Blog Reviews (1) Cloud (1) Collective Intelligence (1) Copyright (1) CyberWorship (1) Disseminate (1) FAQ (1) Fraud research (1) History (1) Knowledge Centres (1) Knowledge Maps (1) Library Vendors (1) Mapping (1) Online Religion (1) Questions (1) Retrieve (1) Scanner (1) Site vistors (1) Slide show (1) Stock investing (1) Stocks (1) Store (1) Terminology (1) Tools (1) User experience librarian (1) Website visits (1) customer privacy (1) information literacy (1) jobs (1) keywords (1) library resources (1) metadata (1) optical character recognition (OCR) (1) paid content (1) privacy (1) records management (1) web history (1) · Semantics (1)

PostRank