Information Management as a Care and Caring Profession: Theory and Practice: A webliography

 

Informational Care or psychosocial resilience, is dealt in a book on Digital Witness.   But, a direct quote is as follows:

Alexa Koenig discusses the history of open source investigations for legal practice. ... the pragmatic considerations underlying open source investigations to issues of ethics and security, whether physical, digital, or psychosocial.  [Dubberley, S., Koenig, A., & Murray, D. (Eds.). (2020). Digital witness: Using open source information for human rights investigation, documentation, and accountability. Oxford University Press, US., p. 11]

Taher, M. (2021). Mapping Canadian Multifaith Spiritual & Religious Care (SRC) Articles, 2009- 2018, In: Taher, Mohamed, (ed.) Multifaith perspectives in spiritual & religious care: change, challenge and transformation. Toronto, Canada: Canadian Multifaith Federation. pp. 83-98

A Reflection for assessing LAM’s social and cultural empathy empower the marginalized as superpowers for co-creation  (reference: MICHAEL MCQUEEN Cites  - - Dr Martin Luther King Jr - -  for 3 CRITICAL KEYS TO COMBATTING THE ‘INFODEMIC,’ https://michaelmcqueen.net/blog/3-critical-keys-to-combatting-the-infodemic)

Narrowing digital divide in the community and the place of LAM as a Caring Profession (Lessons Learned: Meijer, A., & Webster, C. W. R. (2020). The COVID-19-crisis and the information polity: An overview of responses and discussions in twenty-one countries from six continents. Information Polity,, 1-32.), https://content.iospress.com/articles/information-polity/ip200006)

Miller, F., & Wallis, J. (2011). Social interaction and the role of empathy in information and knowledge management: A literature review. Journal of Education for Library and Information Science, 122-132.

A focus on empathy is relevant for information professionals practicing in libraries and other organizational contexts,"

Boon, B. (2008). The professional development of small community librarians in Texas: a qualitative study of the female experience. Emerald Group Publishing Limited.

"Librarianship often is thought of as a caring profession that relies on human contact and interaction. The role of caring in librarianship is even more evident in small communities where …"

Brown, L. (2020). Recalibrating Librarians’ Service Ethic in the COVID-19 Pandemic. Qualitative and Quantitative Methods in Libraries, 95-106.

Barnes, M., Henwood, F., & Smith, N. (2016). Information and care: A relational approach. Dementia, 15(4), 510-525.

McKenzie, P., & Dalmer, N. (2016, November). Creating communities of care: delineating work in the information-care relationship. In Proceedings of the Annual Conference of CAIS/Actes du congrès annuel de l'ACSI.

Gorman, M. (1990). A bogus and dismal science or the eggplant that ate library schools. American Libraries, 21, 462–463.

Harris, R. (2000). Squeezing librarians out of the middle. In Women, Work and Computerization (pp. 250-259). Springer, Boston, MA.

"The undervaluing of women and women's work of care in librarianship occurs concomitantly, and in conjunction with technological change." 

Abstract:  The labour process in North America’s libraries is greatly affected by technological change and the libraries’ predominantly female workforce is particularly vulnerable to displacement and deskilling. Interviews with employees of major public and academic library systems in the United States and Canada suggest that library workers, especially women, feel little control over decision-making involving the introduction, integration and use of new technologies. Themes of futility and frustration in their descriptions of the work environment suggest that women are often marginalized in the social relations of technological change in libraries. Squeezing Librarians Out of the Middle | SpringerLink

Bodaghi, N. B., Cheong, L. S., & Zainab, A. N. (2016). Librarians empathy: visually impaired students' experiences towards inclusion and sense of belonging in an academic library. The Journal of Academic Librarianship, 42(1), 87-96.

Palashevska, M. (2021). Bibliotherapy or Books on Prescription: Libraries, more important than ever!. Библиотекар-часопис за теорију и праксу библиотекарства, 63(2), 23-34.

Adkins, D., & Hussey, L. (2005). Unintentional recruiting for diversity.  [link ]

"To get future students of color to care about librarianship, our research suggests that librarians should provide a base of support that emphasizes respect and service. Librarians should be visible as service agents within the community."

Abreu, A. (2017). What collaboration means to me: Collaboration and care. Collaborative Librarianship, 9(1), 3. What Collaboration Means to Me: Collaboration and Care (du.edu)

"For librarians, our professional ethics are steeped in care. According to the ALA Code of Ethics, we are to provide the “highest level of service to all library users,” to enact “equitable service policies” and provide access to resources in an “accurate, unbiased, and courteous” manner. ... Informational care is applying knowledge or best practices for the benefit of the intended care recipient: this can be cooking a meal for a friend with diabetes, or adapting an environment to accommodate different abilities such as making sure adaptive technology is readily available, information instructional sessions meet a variety of learning styles, and/or resources meet basic ADA requirements. "

Ettarh, Fobazi. “Vocational Awe and Librarianship: The Lies We Tell Ourselves.” In the Library with the Lead Pipe, January 10, 2018. http://www.inthelibrarywiththeleadpipe.org/2018/vocational-awe/#identifier_19_8690.

Rosen, S. S. (2021). Caring Work: Reflections on Care and Librarianship. Library Juice Press. [link]

 Moeller, Christine M. “Disability, Identity, and Professionalism: Precarity in Librarianship.” Library Trends 67, no. 3 (May 8, 2019): 455–70. https://doi.org/10.1353/lib.2019.0006. 

Oud, Joanne. “Systemic Workplace Barriers for Academic Librarians with Disabilities.” College & Research Libraries 80, no. 2 (March 2019): 169–94. https://doi.org/10.5860/crl.80.2.169. 

Piepzna-Samarasinha, Leah Lakshmi. Care Work : Dreaming Disability Justice. Vancouver: Arsenal Pulp Press, 2018. 

Olson, D., Meyerson, J., Parsons, M. A., Castro, J., Lassere, M., Wright, D. J., ... & Dillo, I. (2019). Information Maintenance as a Practice of Care.  

An invitation to participate in a broad ranging discussion that infuses information maintenance with practices, relationships, and ways of thinking and being that represent a coherent ethic of care. [pdf]

 "Talking about care or psychosocial resilience in open source investigations can be met with resistance. Alexa Koenig, the Executive Director of the Human Rights Center at the University of Berkeley, California, for example, counters this in resiliency and professional trainings through including care within a holistic security framework. “I explain that security in open source activities is tripartite—physical, digital and psychosocial”, writes Alexa, “and that they are like overlapping Venn diagrams. When one is affected, the other two usually are as well” (A Koenig 2019, personal communication, 29 December)." Dyer, S., & Ivens, G. (2020). What would a feminist open source investigation look like?. Digital War, 1(1), 5-17. https://link.springer.com/article/10.1057/s42984-020-00008-9

Angell, K. (2011). Applications of Edith Stein's empathy theory to Library Science. Library and Information Research, 35(110), 16-28.

Martin, A., N. Myers, and A. Viseu. 2015. The Politics of Care in Technoscience. Social Studies of Science 45 (5): 625–641.

de la Bellacasa, M.P. 2011. Matters of Care in Technoscience: Assembling Neglected Things. Social Studies of Science 41 (1): 85–106.

Doucette, W. C., & Tolley, R. L. (2017). Using Civility in the Form of Mindful Speech and Action to Cultivate Empathy Among Library Employees. In Emotion in the Library Workplace. Emerald Publishing Limited.

Weinberger, Y. (2017). The Role of Empathy in Dealing with the Complexity and Uncertainty within the Educational Field: Meaningful Learning at the “Museum Adventure” Course. Empathy: An Evidence-based Interdisciplinary Perspective, 129.

Pionke, J. J., & Graham, R. (2021). A Multidisciplinary Scoping Review of Literature Focused on Compassion, Empathy, Emotional Intelligence, or Mindfulness Behaviors and Working with the Public. Journal of Library Administration, 61(2), 147-184.

Phillips, A. L. (2016). The empathetic librarian: Rural librarians as a source of support for rural cyberbullied young adults (Doctoral dissertation, The Florida State University).

Wang, X., Lu, J., Ow, T. T., Feng, Y., & Liu, L. (2021). Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis. Information & Management, 58(2), 103426.

Pionke, J. J., & Graham, R. (2021). A Multidisciplinary Scoping Review of Literature Focused on Compassion, Empathy, Emotional Intelligence, or Mindfulness Behaviors and Working with the Public. Journal of Library Administration, 61(2), 147-184.

Hildreth, S., Tench, B., & Bierbaum, H. (2018). Co-creating MLIS Curriculum for Cultural Competence and Community-Driven Learning: Making Progress for the Future of Libraries.

Mabee, S. H., & Fancher, S. E. (2020). Curiosity is a luxury of the financially secure: The affective thresholds of information literacy. Library Trends, 68(3), 482-505.

Winberry, J., & Bishop, B. W. (2021). Documenting social justice in library and information science research: a literature review. Journal of Documentation. [link]

Copeland, C. A., & Thompson, K. M. Creating Accessible Learning Environments and Informing Social Justice through Inclusive Course Design. In Social Justice Design and Implementation in Library and Information Science (pp. 190-201). Routledge.

Phillips, A. (2017). Understanding Empathetic Services: The Role of Empathy in Everyday Library Work. Journal of Research on Libraries & Young Adults, 8(1), 1–27. 

Gorichanaz, T. J. (2018). Understanding self-documentation. Drexel University. [link]

Hobrock, B. G. (1997). A manager's viewpoint: Opportunities for radical paradigm shifts. Journal of library administration, 23(1-2), 167-187.

Fancher, S. E., & Mabee, S. H. (2022). Fish, Not Fishing Lessons: A Pragmatic Reprioritization of Reference Services. portal: Libraries and the Academy, 22(1), 221-226.      [link]

"Because there is no expectation that students already know how to navigate the library, the service enables them to avoid feeling inept or ill-prepared for college-level research."

How often checking your email is normal? -- KM best practices

Here are some good reads, any suggestions are welcome:

                                           image courtesy: Apin Talisayon
• Study reveals how many times you should be checking email daily to reduce stress -- While the average person checks email 15 times a day, the study suggests three times is the right amount to keep added stress away.
• How Many Times A Day Should You Check Your Email?  -- 5 days a day...
• What I Learned From Checking Email Only Twice A Day
•  People either check email all the time, or barely at all
• The Science Behind Why Constantly Checking Your Email Is Making You Crazy
• A Quick Little Guide to Beating Your Email Addiction
• Sit back, relax and ignore your email inbox. Nobody expects you to read it all -- arbitrary limits, like checking email three times a day, will increasingly be the only way to cope.
• Hit the Pause Button on Your Email with Inbox Pause
• Managing your inbox efficiently - developing coping strategies. -- Remove pop-up alerts "You have 10 new email messages". These can be distracting and stop the flow of your current work. You could go all the way and only update your email inbox when you want to (rather than regular updates on every incoming email or time basis).

Naming and Reframing: A Taxonomy of Attacks on Knowledge Organization, by Tina Gross

"Naming and Reframing: A Taxonomy of Attacks on Knowledge Organization" by Tina Gross

Most knowledge organization practices have opinionated detractors. Some criticisms are…

REPOSITORY.STCLOUDSTATE.EDU

Abstract
Most knowledge organization practices have opinionated detractors. Some criticisms are informed and serious, but unsubstantiated assertions and fatuous dismissals are so commonplace that practitioners grow weary of the perpetual need to refute them. Many have had the experience of conducting and publishing research that contradicts a popular misguided claim, and then seeing this evidence have little effect on the continued repetition of the claim. This paper (which is part polemical essay) will attempt to contribute another tool for tackling this problem: a taxonomy of attacks on knowledge organization. Categorizing and devising names for the major strains of deprecation of knowledge organization, cataloging, and metadata will not defeat those arguments, but identifying and reframing them might strengthen the knowledge organization community’s resolve to take them on. Warning: there might be neologisms!

Continue reading: source
Citation: Gross, Tina. "Naming and Reframing: A Taxonomy of Attacks on Knowledge Organization," Knowledge Organization 42, no. 5 (2015): 263-268.

You mean to tell me: a librarian can search better than google?

[image on the right, courtesy, meme.am]

• Why Librarians are better than Google Local Search?
• 5 Reasons the Library is Still Better than Google for Research 
• Why Librarians Are Better Than Google by withak
• [doc] Athens-Limestone Public Library 5 Reasons The Library Is Better Than The Internet
• A Teacher Librarian’s Path to Becoming a Google Educator | Tech Tidbits By Phil Goerner
• As Researchers Turn to Google, Libraries Navigate the Messy World of Discovery Tools By Marc Parry 
• Google like a librarian Sharing skills for search success Mary K. O’Kelly and Colleen Lyon
• "As it turns out, librarians aren’t the only ones competing with Google. In fact, we’re not even the only ones offering an alternative to Google when it comes to helping people find information." in  Marketing Search: An Interview with Pete Bell of Endeca and Gabriel Weinberg of DuckDuckGo by Brett Bonfield
• Information Literacy for the Google Generation, Teresa S. Welsh
• In Age of Google, Librarians Get Shelved -- A library-science degree can’t compete with online search, but we still have a role.
• How young librarians are figuring out the field's future - Today's information professionals say that Google hasn't made them obsolete.
• In the Age of Google, Law Librarians Manage Your Time, People, and Money

Academics have found a way to access insanely expensive research papers—for free, by By Aamna Mohdin

Academic papers aren’t all freely available online as paywalls prevent many from accessing peer-reviewed information. Those without logins are often expected to pay $30 or more per article to read the latest research. Now academics are using the hashtag #icanhazpdf to freely share copyrighted papers. continue reading

IT professional careers: is being a generalist a dead end option?

William Turgeon

Bottomline:

"So being a generalist means that one has to understand the basics of a lot of separate AOC’s and know how they integrate and what they need to work together efficiently. The generalist will often not know the specific commands or techniques used in implementing specific features in a product, but he DOES know that the feature exists and in general, what it requires to function efficiently. Knowing that a specific function exists, he/she can always look up the specific command or implementation process.

The generalists’ big advantage over most specialists is that they have an understanding of the fundamental requirements and interactions of most of the AOCs involved, not just a single one, and thus can often resolve problems that specialists are not equipped by their training to do.

Although most IT professionals do not realize it, the need for IT generalists is much greater than most people are aware of, and the few well-trained ones that are available are rarely out of work. Unfortunately, being a generalist is much more difficult than specializing because one cannot focus on a single given area exclusively, but instead must continually ‘keep up’ on the broad spectrum of technologies that make up the IT profession.

Being a generalist is an AOC that will NEVER die, but it IS a difficult one to master!"

continue readin:
http://www.itworldcanada.com/blog/it-professional-careers-is-being-a-generalist-a-dead-end-option

‘Digital Dark Age’ could see our most precious memories consigned to dust – Vint Cerf

One of the “fathers of the internet” has warned that images and documents we store on computers may disappear from history as the ongoing digital revolution makes older hardware and software obsolete.

Vint Cerf, a vice president at Google, made his remarks during a science conference, the American Association for the Advancement of Science, in San Jose, California.

Cerf said that important pieces of information, our life, family photographs and memories, that we have stored on our hard drives or on the internet, may be lost as the pace of the digital revolution accelerates. rt.com

Information, information everywhere but not a drop to sync!!!

Here are two articles relating to information access (and the hassles that come in the same package). This is a telling tale of haves, who have to go thro' hope, resiliency, perseverance and much more (if they are not bored) in making their ends meet!!! Can you hear me now? :

Locked in the Ivory Tower: Why JSTOR Imprisons Academic Research. By Laura McKenna, theatlantic.com : Universities have to pay thousands of dollars every year to read their own research online. Blame the broken economics of academic publishing.

The solutions to all our problems may be buried in PDFs that nobody reads. BY CHRISTOPHER INGRAHAM, washingtonpost.com : One final irony to ponder: You know that World Bank report, about how nobody reads its PDFs? It's only available as a PDF. Given the attention it's receiving, it may also be one of their most-downloaded reports ever.

(image courtesy: novamind.com)

Scanner for ebook cannot tell its 'arms' from its 'anus'

 

• Scanner for ebook cannot tell its 'arms' from its 'anus'
: A technical problem with optical character recognition software creates some awkward moments in romantic novels theguardian.com

On the same shelf:

Top 5 embarrassing misprints  theguardian.com:

You'd think the substitution of anuses for arms was as good as a misprint gets, but such hilarious scanning errors are merely the latest in a long history of printing goofs. Here are some of the best. Can you find better ones?
1. The Wicked Bible
2. Ground black people
3. Jonathan Franzen's massive parade of typos
4. Like chips in the sea
5. Guardian Chistmas card

The Battle of Building Library's Digital Collection

How Data Mining Uncovered Rampant Scientific Plagiarism and Fraud

How Data Mining Uncovered Rampant Scientific Plagiarism and Fraud, Harold “Skip” Garner 

www.scientificamerican.com

The author wanted to build software that would navigate medical jargon. He ended up uncovering widespread plagiarism and hundreds of millions of dollars in potential fraud

Your Privacy and Safety @ FB : How To See/Edit/Remove The Companies That Are Tracking You On Facebook

How To See All The Companies That Are Tracking You On Facebook — And Block Them by JIM EDWARDS  http://www.businessinsider.com

Extract:

Jim Edwards / Daniel Goodman / BI

Facebook is a great utility if you want to stay in touch with friends and family, share photos, and see what other people are up to in their lives.

It's free to use, of course, but that doesn't mean it comes without a price. If you're using Facebook, you're giving the company a ton of information about yourself which it is selling to advertisers in one form or another.

And most people forget that when they download or sign up for an app or website using their Facebook login, that they're giving those companies a direct look into their Facebook profiles and some of their personal data. That can often include your email address and phone number, but frequently also your current location. continue reading

How to Improve Your Library Instruction: Assessment in Five Minutes

Steiner—How to Improve Your Library Instruction: Assessment in Five Minutes
Courtesy and Information @ Stephen Abram's http://stephenslighthouse.com

Evaluation of Knowledge Management - Readings

• The use of Indicators for the Monitoring and Evaluation of Knowledge Management and Knowledge Brokering in International Development: Report of a workshopheldat theInstitute for Development Studies 8thMarch 2013
• Monitoring and Evaluation in Knowledge Management for Development, SD Talisayon, IKM WorkingPaper No.3 July 2009 
• Monitoring and evaluating knowledge management strategies,  by J Hulsebosch  IKMBackgroundPaperOctober2009
• Towards an Evaluation Framework for Knowledge Management Systems  by F Folkens  
• ASSESSING KNOWLEDGE MANAGEMENT AND M&E S YSTEMS IN DEVELOPMENT microREPORT #175
• Learning from KM Experiences - Unicef 
• MEASURING THE PERFORMANCE OF KNOWLEDGE MANAGEMENT INITIATIVES by Florian Resatsch  

What Was Worse In 2013 – Yahoo Mail Or YouTube Comments?

By Zach Walton  webpronews.com 
Bottomline:

With both tales of woe out of the way, which was worse – Yahoo Mail or YouTube comments? If we’re going strictly by the amount of negative comments, Yahoo Mail easily takes the cake. Granted, Yahoo Mail has had more time to anger users with its rollout beginning in June while the new YouTube comments only launched in November.
Without any good metric, we’re forced to let the readers decide. Were you angered more by Yahoo Mail or YouTube comments this year? Do you see any way that Yahoo and Google could improve their services going into 2014?

How Librarians Are Helping People Navigate the New Healthcare System Alissa Walker, Gawker Media

Alissa Walker, Gawker Media

 

Extract:

Dec 21, 2013, 01.30 AM IST

Lupie Leyva has answered questions about immigration issues, taught people how to use email, and once even helped a person make an appointment to see a family member who was incarcerated. "I've worked in public libraries for 10 years," she says. "Nothing surprises me anymore."

None of those things are technically in her job description as senior librarian at the Robert Louis Stevenson Library in Boyle Heights, a neighborhood in East L.A. But Leyva feels that these tasks are part of her role as a community provider of trust-or what she calls confianza. "That is the thing that we as a system provide," she says. "People trust us to try to find the best information we can." continue reading

Semantic search with a new brand name: Sentient code

Sentient code: An inside look at Stephen Wolfram’s utterly new, insanely ambitious computational paradigm, http://venturebeat.com

Highlights:

• ‘Insanely more ambitious’ than Google knowledge graph
• Making the computer do the work 
• Automation through information 
• Natural language input — kids can code?
• Where to Wolfram: Raspberry Pi, smartphones, devices
• Sentient code and intelligent objects

On the same shelf:

• Stephen Wolfram wants to leave Google, Wikipedia in the dust  washingtonpost.com   
• Digital Marketers: 'Insanely Ambitious' Wolfram Language Tools ... Search Engine Watch-by Miranda Miller
• New Wolfram Language Brings The Power Of Mathematica To Any Device Fast Company Magazine 
• How Online Retailers Can Leverage Unique Identifiers & Structured .. Search Engine Land-by Barbara Starr
• Semantic video search engine launched, E&T magazine

Addressing The Demographic Challenge Of Knowledge Management

Addressing The Demographic Challenge Of Knowledge Management  
Manufacturing.net   Nov 18

Extract:
When a large manufacturer calculated how much they could save by consolidating operations, they didn’t count the true cost of closing a location a few states away that had a 90-year history and hundreds of skilled employees. The oldest, most expert employees took early retirement. The mid-level employees, the company’s intellectual backbone, took their expertise to a competitor, rather than ...

These new systems are being built around these key ideas:

• Active and agile knowledge. The old knowledge library paradigm is too static. Knowledge is active, alive and has greatest value when used. It must be accessible, useful and relevant. Engineers don’t have time to stop what they are doing to dig for a manual — assuming they know where to look in the first place. Knowledge must push to workers in context.
• Accessible, complete and current knowledge. Knowledge is stored in a variety of disconnected documents that quickly fall out of date. An engineer may not have time to search for specification documents, best practices presentations and various spreadsheets of data. And if he grabs old parameters without realizing they are outdate, he may invest hours in a solution that is totally out of specification. Systems must make it easy for users to access a complete and current knowledge.
• Make knowledge capture part of the process. If people don’t have time to go search through documents, they surely don’t have time to create them. Efforts can vary in quality, depending on who creates them. Capturing knowledge, evaluating it, refining it and updating it has to be an organic part of the workflow — or it simply will not happen.
• Structured flexibility. Knowledge takes many forms and is used in many ways. An engineer might need materials specifications, dimension measurements, picture maps, work instructions and interdependency schedules to design a part. The system must be flexible and able to completely capture and structure that content for access and reuse.
• Reward knowledge contributions. Some people fear sharing their knowledge will make it easier to ship their job to China. Others take genuine pride in being the go-to person when someone has a question. A well-managed knowledge system uses such cultural issues to motivate, recognize and reward people for contributing. They create a virtuous circle of engagement, trust and use, with practical rewards that encourage more engagement and more use.

Can, Should, and Will... Because What Libraries Need Is One More

Can, Should, and Will, Part 1: Because What Libraries Need Is One More Venn Diagram | Peer to Peer Review, By Rick Anderson  Library Journal

User Experience Librarian is more about outside of the library walls

The position (with many variants, including: emerging technology librarian' embedded librarian; Electronic Access and User Experience Librarian, Public Services-User Experience Librarian III / Instructor in the Library; Assessment and User Experience Librarian, USER EXPERIENCE REFERENCE LIBRARIAN AND WEBMASTER; Digital User Experience Librarian);  is more about analytics (metrics) and user experiences, than librarianship in any traditional sense of the term.

Examples of the job descriptions are here:

• Knowledge and understanding of best practices, current issues and trends in assessment and usability [job ad at University of Manitoba Libraries]
• Knowledge of metadata coding standards. Experience with library catalogue end users and/or end users of electronic resources... Website design and maintenance experience. [job ad at Nova Scotia Provincial Library]
• basic knowledge ofMARC; experience with one or more Library enterprise systems suchas library management systems (Symphony, Aleph, Endeavor),discovery interfaces (Ebsco Discovery Services, Summon, Primo),search technologies (Solr, Elasticsearch), course managementsoftware (Sakai, Canvas, BlackBoard) [job ad for Discovery User Experience Librarian at Indiana University ]
• will coordinate usability assessment fo

Thought for the day: Don't worry about your competition

Chapter Six:  Don't Worry about Your Competition (Let Them Worry about You)
 in  Professional Services Marketing: How the Best Firms Build Premier Brands, Thriving Lead Generation Engines, and Cultures of Business Development Success by Mike Schultz

Topics from Chapter 6 (pp. 69-77) "...  These mistakes are understandable, but they're still mistakes...."

• Mistake 1: Over-the-Top Competitive Research
• Mistake 2: Market and Service Offering Reluctance
• Mistake 3: Clichéd Competitive Differentiation
• Mistake 4: Unique Methodology
• Forget General Marketing Advice
• Don't Worry about Crowded Markets
• Change the Question from Competition to Clients
• When Competition Is the Order of the Day