Knowledge Sharing Manager: Whats in a name?

Extract from 10 questions: Dianna Wiggins, presently Sr. Knowledge Management Specialist at DeVry Inc

Knowledge management can be a hard sell. One of the first things we did at McDonald's was to change my job title from knowledge manager to knowledge sharing manager. People get defensive about having their knowledge "managed," but when you say "share." they think, "Oh, she's going to help me share my knowledge. I can handle that." It's not threatening to them, and there's an implication that something will be coming back their way that's going to make their life easier somehow.

The folks at McDonald's knew it was going to take some work and some trust building to make inroads in this area. My first question to people was always, "Tell me your pain." One of our first steps was to choose 20 key stakeholders throughout the restaurant operations division and walk them through a structured audit process, spending about three hours with each person. Then we put that whole audit process together, which mapped out the direction we had to go and the recommendations we had to make to move toward a desired outcome. It's not an overnight thing. It's a process.

Continue reading: 10 questions: Dianna Wiggins: she's between jobs right now, but the president of SLA's Illinois chapter is learning and sharing as much as she did when ... An article from: Information Outlook, by Forrest Glenn Spencer (Author)

Fair Use by Social Media, Revisted

Today, as I write this post, I get a) forwarded email, with fulltext, and NO citations (owner / creator / distributor), b) another invitation to download for free some ebooks, and c) the question of 'Is Fair Use in Jeopardy.' As librarians are we to allowed to extract or quote (fairly) or NOT? WebProNews' extract brings to fore a lot of recent transactions and the debate is again open for us (see the extract below).


Fair Use Controversy: The Gift That Keeps On Giving
Is Fair Use in Jeopardy? WebProNews,
Extract:

So the whole "what is fair use?" debate is back, as Fortune describes the business practices of Righthaven and the Las Vegas Review Journal of going after publications for violating copyright.

As the piece by John Patrick Pullen explains, the operation involves "transferring the copyright of content that has been reproduced on the Internet — either entirely or in part — from the Review-Journal to Righthaven, which then files lawsuits against the alleged infringers."

The EFF has reportedly stepped up to represent some clients the firm has gone after, while most are just settling with Righthaven, which has been seeking a maximum penalty of $150,000 plus seizure of the domain name in every case, according to the report.

The piece does appear to be a little sensational, asking questions like "Could clicking a Like button lead to a lawsuit?" and "Are the days of posting stories to Facebook, emailing articles to friends, or printing out pieces numbered?" continue reading (see also the comments)

On the same shelf:

Is there a cure for Facebook-itis? By Heather Mallick, Toronto Star -- Facebook’s purchase of tiny, sad Instagram for $1 billion reveals its desperate hunt for authenticity...

Do Knowledge Managers do what they preach - Share Knowledge?

by vijeesh papulli
"Well a dumb question you might say. But then if you were to take a deeper look at this question you may not find it all that stupid. Well I am aware of a lot of Knowledge Managers who share their experiences to the larger world. Recently I have come across a lot of Knowledge Managers in India who I don't find in any forums or on social collaboration sites. Yes of course India is relatively a late entrant to the KM Universe but then let me tell you though it is late it surely is making up for the lost time. Organizations have a shorter learning curve here and are quickly catching up with organizations globally. There are some active forums like the KM-forums from Indian Institute of Science (IISc) in Bangalore and Mumbai (recently) but really not much participation from the Practitioners. Of course the participation has been more theoretical than experience sharing." continue reading