Knowledge Management Explained in Five Disciplines

By Tim Wieringa @ Green Chameleon.
Extract:
Here is a suggestion to split Knowledge Management into five disciplines.
One: Information Management & Search
Examples:
* knowledge libraries in large corporations that allow global access to documents across departments and subsidiaries
* social bookmarking tools that classify websites and allow other users to share them
* search engines that are indexing vast collection of documents and websites
Two: Collaboration
Examples:
* contact relationship management (CRM) tools that efficiently share and store relevant information to customers, suppliers, and business partners
* corporate wiki tools that allow the capturing of experts’ knowledge and allow collaboratively develop this knowledge
* project management tools that allow disperse teams to share information, have discussions, and manage tasks & deadlines
Three: Workflow Definitions
Examples:
* the right design of a costumer complaints process can ensure that the sales departments receives more information about the customers and the research & development department gathers important input on how to improve the products
* project management methodologies can include processes to capture project reports which are automatically shared in a knowledge library
Four: Networking
Examples:
* social networking platforms allow to publish a personal profile, exchange thoughts, and keep in touch with colleagues and friends
* in online discussion forums questions are answered by a broad community; the answers are then available for the entire community for future reference
Five: Training & Learning
Examples:
* corporate induction seminars gathers all newcomers in a company at one time and provide them an introduction at the same time; this could also be done with e-learning tools
* professionals in a specific field of interest gather regularly in conferences to exchange their latest findings and discuss about it
* training programs for ‘Efficient Meetings’ (just as an example) can be conducted in two parts: a) a brief introduction to the latest findings for this topic, b) a discussion among the participants on how these findings could be applied in their environment. Continue reading: KM in Five Disciplines

Whaddya Call It? All-a-do-about terminology management

"While using multiple terms to describe one thing is common, doing so can lead to product confusion and even compliance issues in the business world. Why you should be worried about terminology management."
By Donald DePalma

"...That’s not to say that big companies don’t worry about terminology. IBM has long employed a terminologist who works with a variety of teams for consistent product representation. The terminologist on staff at medical device manufacturer Medtronic gets involved at the earliest stages of a project, working with the development team to formalize the words used to describe the product they will build. And faced with a proliferation of terms due to mergers and acquisitions, companies like Cisco are actively reviewing their own terminology management futures. Companies such as Oracle, PTC, and Nokia also employ full-time terminologists.

Let’s complicate matters a bit more. Take terminology management one step further, beyond the simple transformations of product documentation in a single market, to a product that is sold in 10 other countries that speak different languages. Those 120 terms that refer to a single product now have the potential of becoming 1,200 terms once translated into those 10 languages. And each one of those translated terms will trickle through the documentation, online help, marketing, advertising, and other collateral information in each of those languages. These downstream uses all lead to the possibility of far more interpretations as creative writers, translators, and transcreators elsewhere in the supply and demand chains for that product.

The bottom line is that formal terminology management benefits companies both within a country and across its global business units. Harvesting, normalizing, and integrating your company and industry terminology into authoring and translation systems will allow you to save money on re-purposed content and translation, improve quality, and increase efficiency. At the same time, more consistent terminology can help you improve safety, compliance, and customer service..."s Read the full article

Difference Between Overstanding and Understanding?

Do You Know The Difference Between Overstanding and Understanding?
Posted on Friday September 12th, 2008 at 21:32 in connect the dots, octaves, perturbations, resonances, rhythm, sounds, spoken words, syllables

"Sometimes meanings are conveyed in sounds. All words are sounds. All syllables are notes. Spoken words cause perturbations in the eddy currents of the subtleties all around us. These perturbations are resonances of higher and lower octaves." continue reading: It Seems Incredible That You Can Gain An Understanding Of The Truth About The Origin Of Civilization And Know The Difference Between History And His-tory!
Don't You Deserve To Know The True History Of Civilization? Read "The Burning Sands" - A novel by Hamza Abdullah