KM & E-Social Science - Revisited

Knowledge Creation, Knowledge Sharing, application of Knolwedge Management (outside the corporate work culture) in the social and cultural lives of the Netizens is the focus:

4th International Conference on e-Social Science

philbu's blog: Report on the CRASSH Workshop “Subversion ...

CRASSH Workshop “Subversion, Conversion, Development: Public Interests in Technologies” Cambridge, 24-26 April prepared by Philipp Budka

Public & Private in the Blogosphere

See also on the same shelf and aisle:

• Knowledge Management: Society / Community Wise
• Knowledge production in a profession: Use-inspired...
• Body-Mind-Soul - KM initiatives
• Tacit and Oral knowledge @ FaithCommons Forum

Info courtesy: Professor Neelameghan and Ann the Librarian

Web self-service: searching for answers

By Judith Lamont

Few people who visit self-service Web sites have escaped unscathed from the frustrations that all too often accompany their use or attempted use. Simple transactions such as checking a bank balance can usually be accomplished efficiently, but more complex needs such as finding information about a health insurance policy or how to obtain replacement parts for a product can throw the visitor into an inescapable loop.

Zachary McGeary, principal analyst at Jupiter Research, explains, "Customers often are not sure how to phrase their questions or search requests. In addition, over half the customers who report usability problems say that their searches offer too many results to be helpful."
Ideally, the Web site will offer flexibility in how the user seeks information, including the ability to process natural language queries phrased in a variety of ways, and will tune the search engine to produce a relevant and specific answer. continue reading

info courtesy: Knowledge Management (whatever it is)

Mining for Information -- Chemistry of a Service Provider

"Take one qualified information professional, mix into a new sector and add some limited resources. Hopefully you can get a decent information service from the results..." @ Posted by The Solo Librarian

A similar idea but in a different perspective:

Library + business concepts + 2.0 technology = changing the world. One librarian's exploration of ways that libraries can learn from other industries to grow and thrive! by Adam Wathen @ The Thinking Library