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Friday, November 25, 2011

Knowledge Sharing Manager: Whats in a name?

Extract from 10 questions: Dianna Wiggins, presently Sr. Knowledge Management Specialist at DeVry Inc
Knowledge management can be a hard sell. One of the first things we did at McDonald's was to change my job title from knowledge manager to knowledge sharing manager. People get defensive about having their knowledge "managed," but when you say "share." they think, "Oh, she's going to help me share my knowledge. I can handle that." It's not threatening to them, and there's an implication that something will be coming back their way that's going to make their life easier somehow.

The folks at McDonald's knew it was going to take some work and some trust building to make inroads in this area. My first question to people was always, "Tell me your pain." One of our first steps was to choose 20 key stakeholders throughout the restaurant operations division and walk them through a structured audit process, spending about three hours with each person. Then we put that whole audit process together, which mapped out the direction we had to go and the recommendations we had to make to move toward a desired outcome. It's not an overnight thing. It's a process.

Continue reading: 10 questions: Dianna Wiggins: she's between jobs right now, but the president of SLA's Illinois chapter is learning and sharing as much as she did when ... An article from: Information Outlook, by Forrest Glenn Spencer (Author)

Saturday, October 22, 2011

The Supreme Court of Canada rules web links not illegal‎

The Supreme Court of Canada ruled that hyperlinking to libelous material does not constitute publishing the material itself. continue reading:

The ruling will alleviate fears that holding someone liable for how they use hyperlinks on websites, personal ones or others, could cast a chill on internet use.

The responsible use of the internet and how traditional defamation law applies to modern technologies were at issue in this case, which was watched closely by media organizations and civil liberties groups.

How someone can protect their reputation in the internet age when content is passed around with the quick click of a button was also considered in the case. On social media websites such as Facebook and Twitter, users often share links, and the court's ruling could have dramatically disrupted that function had it gone the other way.

  • Internet links not libel, top court rules, 19/10/2011, CBC News
  • Canada Supreme Court: Hyperlinks cannot libel, BBC News ‎Oct 19, 2011‎ ... The ruling was closely watched as the case could have wide-ranging impacts
  • To link or not to link… Edmonton Journal (blog) - ‎Oct 19, 2011‎
  • Is linking to libel the same as publishing libel? - ‎Oct 19, 2011‎
    Extract: Wayne Crookes, a former Green Party campaign manager, sought damages from Jon Newton for defamation over links that appeared in an article posted on Newton's website on July 18, 2006.

    Newton didn't repeat the allegedly defamatory remarks on his site, but links to two U.S. websites were posted without comment.

    The B.C. Supreme Court dismissed the case saying links are like footnotes, not publication. Crookes's lawyer says linking to a website is an invitation and encouragement to visit the site.
  • Sunday, May 15, 2011

    Libraries and the Knowledge-Based Economy, Dr. Abdus Sattar Chaudhry

    Guest Editoial, Dr. Abdus Sattar Chaudhry, Pakistan Journal of Library & Information Science (PJLIS), Issue No. 11, 2010
    Libraries have been dealing with documents and external information while KM places emphasis on internal information and people. KM focuses more on tacit knowledge that resides in employees. A unique mix of technological, psychological, and communication skills is required for performing KM functions. Libraries have the potential to play an important role in supporting KM functions. Their client-centered approach, emphasis on service, and experience in efficiently running information systems make them ideal candidates for providing support in knowledge management work. Library managers, however, need to change their mind-set and expand their competencies by enhancing their communication and leadership capabilities to become active participants in the knowledge creation and application processes. To reach this level, concurrent efforts at individual, professional, and institutional level will have to be made to reposition libraries. There is also a need to re-orient library and information (LIS) professionals to take advantage of the new opportunities. Continue reading

    On the same shelf:

    Monday, April 25, 2011

    WHATS IN A NAME? It's all-ado-about Transliteration Mess + Noise

    A perpetual question for librarians, but now also for Banks:

    A quick survey of Arabic, Islamic names and issues with transliteration...

  • Arabic Names Spell Trouble for Banks, By DEBORAH BALL And CASSELL BRYAN-LOW, MIDDLE EAST NEWS, APRIL 19, 2011

    "...Unlike other so-called script languages such as Chinese or Japanese, Arabic has no transliteration standards. Pronunciation of the same names varies by place, and written Arabic contains few vowels, opening the door to a larger range of acceptable translations. Mohamed can also be transliterated as Mahmut, Mehmud or dozens of other variants."
  • Kadafi, Gaddafi, Qaddafi: In The Age Of Search, News Publications Still Struggle With Libya Leader’s Name, Mar 21, 2011 at 6:33pm ET by Danny Sullivan

  • How are you supposed to spell Muammar Gaddafi/Khadafy/Qadhafi? June 20, 1986

  • Need for authority control (uniformity) in names

  • How to build a digital library - Page 51, Ian H. Witten, David I. Bainbridge - 2002

    Note: Library of Congress has its own standardization, and has only one representation for three variants of the name: See: Qaddafi, Muammar (the other spellings are: Ghadafi, Muammar and Muammar Ghadafi)

    BOTTOMLINE for Information Professionals:
    This reminder courtesy: Mark Muehlhaeusler | 21 Apr, 2011, MELANET (Middle East Librarians Association).
    "If you ever doubted the need for authority control in name headings,
    think again ...:
  • CASSE-TÊTE ARABE - Les banques à l'épreuve de la traduction - Big ...[Google Translation: PUZZLE ARAB - Banks to test the translation: Muammar Gaddafi, Mu'ammar Gaddafi, Muammar Gadhafi ... There would be 110 translations of the surname of the Libyan president.]

  • On the same shelf:

  • Sunday, March 20, 2011

    Time For KM To Manage Knowledge About Management?

    Steve Denning, RETHINK - Forbes, Mar. 18 2011
    The bottom line of these discussions is that the horizontal, collaborative, value-adding principles of knowledge management are barely compatible with the top-down, bureaucratic, efficiency driven preoccupations of traditional management. Even KM programs that by all measures are doing well and enjoy significant top-management support are still at risk. In any efficiency or cost-cutting drive, knowledge management will usually be seen as “a low hanging fruit.”

    The practical options for a knowledge manager in the light of this are as follows:

    * Wear a parachute at all times. One never knows who will wield the axe or when it might fall.
    * Educate yourself about the nature of traditional management and realize that there is a fundamental difference in values.
    * Make sure that your knowledge management operation meets all the metrics and responds to the efficiency concerns of traditional management.
    * Learn about how some organizations are managing themselves in a radically different way that is compatible with knowledge, as discussed in, The Leader’s Guide to Radical Management: Reinventing the Workplace for the 21st Century as well as other books such as The Power of Pull by John Hagel, John Seely Brown and Lang Davison, or Reorganize for Resilience by Ranjay Gulati, or The New Capitalist Manifesto by Umair Haque, or Leadership in a Wiki World by Rod Collins.
    * Join together with allies both inside your organization and outside. You may well find that there are groups already practicing radical management within your organization in software development (under titles like “Agile”, “Scrum”, “Kanban”) or in manufacturing (under the title of “Lean”).
    * Spread knowledge about radical management within your organization. We now have reliable knowledge that traditional management is leading to disastrous long-term business result. The extraordinary financial gains that come from making the shift to radical management (e.g. ten times increments in share price over ten years) will far outweigh the gains from any other knowledge that KM can disseminate. ... continue reading

    Sunday, March 13, 2011

    Knowledge Management in a Changing World - Best Practices Revisited

    Just found an excellent article on "Knowledge Management in a Changing World," by Steven A. Lastres, Director of Library and Knowledge Management at Debevoise & Plimpton LLP. West Librarian Relations - Law Librarians newsletter - March/April 2009–Law Books and Legal Information–West:, Also linked at Future Ready 365 and India librarian international

    Contents of the article include issues, such as, Knowledge Management in Action, Becoming Business Managers, and Other considerations in selecting and deploying KM services.

    Since the earliest days of libraries, librarians have served as knowledge managers. Whether they were maintaining the scrolls at the Library of Alexandria, creating the catalog for the House of Wisdom (a Ninth Century Islamic library), or assembling annotated links for the law firm intranet, law librarians have always been in the forefront of organizing information and adding value to it. Librarians have long excelled at getting information into the hands of the people who need it. The precise definition of knowledge management (KM) is an elusive one, but one pillar of KM practice holds that knowledge management "is the process through which organizations generate value from their intellectual and knowledge-based assets."(1)...

    Other considerations in selecting and deploying KM services include the following:

    •Access needs to be intuitive–no training should be required. A well-developed taxonomy that makes sense to the legal staff is key. Content ought to be logically organized. The process is a laborious one for the KM staff, but it pays off in time saved by attorneys;
    •It also pays to train attorneys how to get the most out of the services KM makes available. Getting the best value out of subscription services is a two-step process, in which the KM manager (1) makes sure the legal staff knows what is available and (2) makes sure that staff know the ins and outs of searching those services. continue reading

    (1) Megan Santosus & Jon Surmacz, The ABCs of Knowledge Management, CIO Magazine, 2001.

    Thursday, March 03, 2011

    Personal Knowledge Management, Edited by David Pauleen and Gary Gorman (2011) - A new book

    Personal Knowledge Management: Individual, Organizational and Social Perspectives, Edited by David Pauleen and Gary Gorman. Gower Pub Co (2011) 276 pages, ISBN: 9780566088926
    About the book:
    By delving both deeply and broadly into its subject, the distinguished authors help all those concerned with 'knowledge work' and 'knowledge workers' to see how PKM supports and affects individuals, organizations and society as a whole; to better understand the concepts involved and to benefit from relevant research in this important area.

    Table of Contents:
  • Preface;
    The nature and value of personal knowledge management, G.E. Gorman and David J. Pauleen;
  • Where is the wisdom we have lost in knowledge? A stoical perspective on personal knowledge management, Peter Case and Jonathan Gosling;
  • From information to imagination: multivalent logic and system creation in personal knowledge management, Peter Murphy;
  • Recovering the individual as the locus of knowledge: communication and PKM, Mark Wolfe;
  • Systems intelligence as a lens for managing personal knowledge, Rachel Jones, James Corner and Raimo P. Hamalainen;
  • Managing your own knowledge: a personal perspective, Larry Prusak and Jocelyn Cranefield;
  • KM and the individual: it's nothing personal, David Snowden, David Pauleen and Sally Jansen van Vuuren;
  • Managing personal connectivity: finding flow for regenerative knowledge creation, Darl G. Kolb and Paul Collins;
  • No knowledge but through information, William Jones;
  • Personal knowledge management and knowledge worker capabilities, Thomas H. Davenport;
  • Exploring the linkages between personal knowledge management and organizational learning, Ricky K.F. Cheong and Eric Tsui;
  • The importance of personal knowledge management in the knowledge society, Karl M. Wiig;
  • Saturday, February 05, 2011

    Fair Use by Social Media, Revisted

    Today, as I write this post, I get a) forwarded email, with fulltext, and NO citations (owner / creator / distributor), b) another invitation to download for free some ebooks, and c) the question of 'Is Fair Use in Jeopardy.' As librarians are we to allowed to extract or quote (fairly) or NOT? WebProNews' extract brings to fore a lot of recent transactions and the debate is again open for us (see the extract below).

    Fair Use Controversy: The Gift That Keeps On Giving
    Is Fair Use in Jeopardy? WebProNews,
    So the whole "what is fair use?" debate is back, as Fortune describes the business practices of Righthaven and the Las Vegas Review Journal of going after publications for violating copyright.

    As the piece by John Patrick Pullen explains, the operation involves "transferring the copyright of content that has been reproduced on the Internet — either entirely or in part — from the Review-Journal to Righthaven, which then files lawsuits against the alleged infringers."

    The EFF has reportedly stepped up to represent some clients the firm has gone after, while most are just settling with Righthaven, which has been seeking a maximum penalty of $150,000 plus seizure of the domain name in every case, according to the report.

    The piece does appear to be a little sensational, asking questions like "Could clicking a Like button lead to a lawsuit?" and "Are the days of posting stories to Facebook, emailing articles to friends, or printing out pieces numbered?" continue reading (see also the comments)

    On the same shelf:
  • Is there a cure for Facebook-itis? By Heather Mallick, Toronto Star -- Facebook’s purchase of tiny, sad Instagram for $1 billion reveals its desperate hunt for authenticity...
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