NB. I found an excellent article, that highlights the role of library and information professionals in KM.]***
Role of Information Professionals in Knowledge
Management Programs: Empirical Evidence from Canada
Management Programs: Empirical Evidence from Canada
[full article, in Adobe PDF]
Isola Ajiferuke
University of Western Ontario, London, Canada
iajiferu@uwo.ca
Isola Ajiferuke
University of Western Ontario, London, Canada
iajiferu@uwo.ca
Abstract
The objective of this study is to provide empirical evidence of the role of information professionals in knowledge management programs. 386 information professionals working in Canadian organizations were selected from the Special Libraries Association’s Who’s Who in Special Libraries 2001/2002 and questionnaire with a stamped self-addressed envelope for its return was sent to each one of them. 63 questionnaires were completed and returned, and 8 in-depth interviews conducted. About 59% of the information professionals surveyed are working in organizations that have knowledge management programs with about 86% of these professionals being involved in the programs. Factors such as gender, age, and educational background (i.e. highest educational qualifications and discipline) did not seem to have any relationship with involvement in knowledge management programs. Many of those involved in
the programs are playing key roles, such as the design of the information architecture, development of taxonomy, or content management of the organization’s intranet. Others play lesser roles, such as providing information for the intranet, gathering competitive intelligence, or providing research services as requested by the knowledge management team.
Keywords: Knowledge management, information professionals, Canada, business organizations
The objective of this study is to provide empirical evidence of the role of information professionals in knowledge management programs. 386 information professionals working in Canadian organizations were selected from the Special Libraries Association’s Who’s Who in Special Libraries 2001/2002 and questionnaire with a stamped self-addressed envelope for its return was sent to each one of them. 63 questionnaires were completed and returned, and 8 in-depth interviews conducted. About 59% of the information professionals surveyed are working in organizations that have knowledge management programs with about 86% of these professionals being involved in the programs. Factors such as gender, age, and educational background (i.e. highest educational qualifications and discipline) did not seem to have any relationship with involvement in knowledge management programs. Many of those involved in
the programs are playing key roles, such as the design of the information architecture, development of taxonomy, or content management of the organization’s intranet. Others play lesser roles, such as providing information for the intranet, gathering competitive intelligence, or providing research services as requested by the knowledge management team.
Keywords: Knowledge management, information professionals, Canada, business organizations
***Serendipity brought me to this article. I was Googling for a recently published book,
The Executive's Role in Knowledge Management by Carla O'Dell
The Executive's Role in Knowledge Management by Carla O'Dell
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1 comment:
MT: At the Knowledge Board I found a question, viz., Exact role of Knowledge Manager
Sai*: Back to the basics, what is KM? Define
MT: But what is the place of the trained, qualified, certified, and practicising information professional, aka librarian, and his / her place in this taxonomy?
Sai: I think, the job of a librarian is to maintain the corporate memory. We can say memory is storage and searching device.
Creating taxonomies for faster search.
MT: 1) Vertical Information that aligns with you vertical market and,
2) Horizontal Information that is common to all enterprises.
Sai: “ Stems from T management theory, I guess”
MT: Example of horizontal: Project, Products, Services, Incidents, Problems, Risks, Releases, Changes, etc.
Sai: I can see the Horizon, too big to handle by any existing technology and/or theory.
MT: What is T Management Theory, Mr. Sai?
This discussion continues, will be back after a short break
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*Saikiran Lakkaraju s.lakkaraju@syd.cqu.edu.au
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