Knowledge Management, Reference Service, and Web 2.0 Tools

PS. If the youtube link is not active, click here: Web 2.0 with Eric Feola: Why Wikipedia Sucks


There is a growing connection between Knowledge Management (KM), Reference Service (RS) and Web 2.0 tools, such as, Wiki. I found a very interesting article by Angela Kille "Wikis in the Workplace: How Wikis Can Help Manage Knowledge in Library Reference Services."
And the cited sources help in understanding this nexus:

Clyde, L. A. (2005). Wikis. Teacher Librarian, 32(4), 54‑56. Retrieved October 25, 2005, from Library Literature & Information Science database.

Cohen, S. M. (2005). Wiki while you work. Public Libraries, 44(4), 208‑209. Retrieved October 25, 2005, from Library Literature & Information Science database.

Comparison of wiki software. (2005). In Wikipedia. Retrieved October 25, 2005, from http://en.wikipedia.org/wiki/Comparison_of_wiki_software

Davenport, T. H., & Prusak, L. (2000). Working knowledge: How organizations manage what they know. Boston: Harvard Business School.

Fichter, D. (2005a, July/August). The many forms of e‑collaboration: Blogs, wikis, portals, groupware, discussion boards, and instant messaging. Online, 29(4), 48‑50. Retrieved October 25, 2005, from Library Literature & Information Science database.

Fichter, D. (2005b, September/October). Intranets, wikis, blikis, and collaborative working. Online, 29(5), 47‑50. Retrieved October 25, 2005, from Library Literature & Information Science database.

Frumkin, J. (2005). The wiki and the digital library. OCLC Systems & Services, 21(1), 18‑22. Retrieved October 25, 2005, from Emerald Insight database.

Gandhi, S. (2004). Knowledge management and reference services. The Journal of Academic Librarianship, 30(5), 368‑381. Retrieved October 25, 2005, from ScienceDirect database. [editor, abstract fulltext]

Gunnlaugsdottir, J. (2003). Seek and you will find, share and you will benefit: Organising knowledge using groupware systems. International Journal of Information Management, 23(5), 363-380. Retrieved October 25, 2005, from ScienceDirect database.

Jantz, R. (2001). Knowledge management in academic libraries: Special tools and processes to support information professionals. Reference Services Review, 29(1), 33‑39. Retrieved October 25, 2005, from Emerald Insight database.

Leuf, B., & Cunningham, W. (2001). The wiki way: Quick collaboration on the Web. Boston: Addison‑Wesley.

Prusak, L. (2001). Where did knowledge management come from? IBM Systems Journal, 40(4). Retrieved October 25, 2005, from http://www.research.ibm.com/journal/sj/404/prusak.html

Stover, M. (2004). Making tacit knowledge explicit: The ready reference database as codified knowledge. Reference Services Review, 32(2), 164‑173. Retrieved October 25, 2005, from Emerald Insight database.

Tonkin, E. (2005, January). Making the case for a wiki. Ariadne, (42). Retrieved October 25, 2005, from http://www.ariadne.ac.uk/issue42/tonkin/

Wagner, C. (2004). Wiki: A technology for conversational knowledge management and group collaboration. Communications of the Association for Information Systems, 13, 265‑289. Retrieved October 25, 2005, from Business Source Premier database.

Wagner, C. (2005). Supporting knowledge management in organizations with conversational technologies: Discussion forums, weblogs, and wikis. Journal of Database Management, 16(2), i‑viii. Retrieved October 25, 2005, from Business & Company Resource Center database.

See my related post:

Knowledge Capture - Librarians' Role

Wikipedia and Academia Hit News Headlines Again