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Saturday, May 12, 2007

Knowledge Management, Reference Service, and Web 2.0 Tools

PS. If the youtube link is not active, click here: Web 2.0 with Eric Feola: Why Wikipedia Sucks

Riccardo Ridi's REFERENCE SERVICE
There is a growing connection between Knowledge Management (KM), Reference Service (RS) and Web 2.0 tools, such as, Wiki. I found a very interesting article by Angela Kille "Wikis in the Workplace: How Wikis Can Help Manage Knowledge in Library Reference Services."
And the cited sources help in understanding this nexus:

  • Clyde, L. A. (2005). Wikis. Teacher Librarian, 32(4), 54‑56. Retrieved October 25, 2005, from Library Literature & Information Science database.

  • Cohen, S. M. (2005). Wiki while you work. Public Libraries, 44(4), 208‑209. Retrieved October 25, 2005, from Library Literature & Information Science database.

  • Comparison of wiki software. (2005). In Wikipedia. Retrieved October 25, 2005, from http://en.wikipedia.org/wiki/Comparison_of_wiki_software

  • Davenport, T. H., & Prusak, L. (2000). Working knowledge: How organizations manage what they know. Boston: Harvard Business School.

  • Fichter, D. (2005a, July/August). The many forms of e‑collaboration: Blogs, wikis, portals, groupware, discussion boards, and instant messaging. Online, 29(4), 48‑50. Retrieved October 25, 2005, from Library Literature & Information Science database.

  • Fichter, D. (2005b, September/October). Intranets, wikis, blikis, and collaborative working. Online, 29(5), 47‑50. Retrieved October 25, 2005, from Library Literature & Information Science database.

  • Frumkin, J. (2005). The wiki and the digital library. OCLC Systems & Services, 21(1), 18‑22. Retrieved October 25, 2005, from Emerald Insight database.

  • Gandhi, S. (2004). Knowledge management and reference services. The Journal of Academic Librarianship, 30(5), 368‑381. Retrieved October 25, 2005, from ScienceDirect database. [editor, abstract fulltext]

  • Gunnlaugsdottir, J. (2003). Seek and you will find, share and you will benefit: Organising knowledge using groupware systems. International Journal of Information Management, 23(5), 363-380. Retrieved October 25, 2005, from ScienceDirect database.

  • Jantz, R. (2001). Knowledge management in academic libraries: Special tools and processes to support information professionals. Reference Services Review, 29(1), 33‑39. Retrieved October 25, 2005, from Emerald Insight database.

  • Leuf, B., & Cunningham, W. (2001). The wiki way: Quick collaboration on the Web. Boston: Addison‑Wesley.

  • Prusak, L. (2001). Where did knowledge management come from? IBM Systems Journal, 40(4). Retrieved October 25, 2005, from http://www.research.ibm.com/journal/sj/404/prusak.html

  • Stover, M. (2004). Making tacit knowledge explicit: The ready reference database as codified knowledge. Reference Services Review, 32(2), 164‑173. Retrieved October 25, 2005, from Emerald Insight database.

  • Tonkin, E. (2005, January). Making the case for a wiki. Ariadne, (42). Retrieved October 25, 2005, from http://www.ariadne.ac.uk/issue42/tonkin/

  • Wagner, C. (2004). Wiki: A technology for conversational knowledge management and group collaboration. Communications of the Association for Information Systems, 13, 265‑289. Retrieved October 25, 2005, from Business Source Premier database.

  • Wagner, C. (2005). Supporting knowledge management in organizations with conversational technologies: Discussion forums, weblogs, and wikis. Journal of Database Management, 16(2), i‑viii. Retrieved October 25, 2005, from Business & Company Resource Center database.


  • See my related post:
  • Knowledge Capture - Librarians' Role
  • Wikipedia and Academia Hit News Headlines Again
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