An Alternative for Search and Knowledge Management

Dan Ryan, 9/26/2005, Intranet Journal

"Due to the tremendous amount of content and knowledge nearly every company
generates, employees often depend on meta data and various search functionality,
such as full-text search and retrieval, to find desired information across a
variety of content repositories. This common process for locating relevant
content throughout enterprise-wide systems relies on some key assumptions that
may not hold true when users perform information searches.
These assumptions
include:
Users are able to create useful, optimal search terms
Users know the information they are looking for exists
Users are able to select appropriate metadata while searching for content
Search engines organize results in a logical manner that is most beneficial for the user
The search for content is relevant to the context of the business function being performed by the user.

An alternative to traditional search and knowledge management capabilities is
emerging that eliminates the reliance on these assumptions, making the process
of locating internal information more productive and successful. This
alternative is "Intranet Views." Continue reading

Link to the Journal courtesy of: Rajesh Setty @ blog.lifebeyondcode.com