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Monday, June 18, 2007

From Librarian to Knowledge Manager and Beyond:

The Shift to an End-User Domain
By Doug Church, Phase 5 Consulting Group Inc. dougc@phase-5.com


Eight years ago, I met with an executive of a large communications company to talk about the impending rise of the end-user online market. During the
course of our conversation, the executive explained that his company's position
was that the market for online information and services had "peaked", and they
were not interested in channelling more resources into this area. continue reading

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