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Wednesday, September 13, 2006

Skills, Skills, Skills and Knowledge About People, Process, and Technology

Educating for a knowledge management future: Perceptions of library and information professionals, by Ross J Todd and Gray Southon, The Australian Library Journal, volume 50 issue 4 (2001) Full text

ABSTRACT: The emerging diffuse and complex discourse on knowledge management has, amongst many things, given some focus to the nature of education and training for professionals engaged in managing knowledge. The complexity of charting an educational and training pathway becomes apparent when considered against the plethora of perspectives of what constitutes knowledge management, as well as the various underpinning assumptions about its nature, contextualisation, role, and indeed, the meanings of its constituent terms 'knowledge' and 'management' This paper is the second part of the findings of a research project undertaken in 1999 and 2000 to identify the perspectives of experienced professionals working in the library and information sector in relation to knowledge management, and in particular to identify directions for the education and training of library and information professionals who wish to be engaged in managing knowledge. Part 1 identified considerable variation in levels of awareness of the term 'knowledge management', in the perceptions of knowledge management, and its relation to information management, and in the perception of the institutional understanding of and responses to knowledge management (Southon & Todd, 2001). source

Visualize theses skills here (A sample from the above article):
Table 1: Understandings required for knowledge management

Knowledge about knowledge
.Nature of knowledge.
.Creation of human knowing.
.How people acquire knowledge.
.Typologies of knowledge.
.Knowledge dissemination.
.Knowledge utilisation.
.Knowledge trends: globalisation, convergence.

.Needs analysis.
.Group and organisational dynamics.
.Psychology of people in groups.
.Strategies for creating a knowledge sharing culture.
.Ways people learn, think, absorb ideas.
.Learning styles.
.Cognitive science understanding.
.Understanding how people share information

.Understanding of organisational culture.
.Structure, politics and needs of organisation.
.Business products and services.
.Role of knowledge in the organisation.
.The external market and competitive advantage.
.Understanding how organisations work: purpose, function, vision, mission.
.Cost benefits of knowledge management.
.Value of knowledge to the organisation.
.Understanding customer requirements.

.Information management principles.
.Information management systems.
.Indexes and catalogues.
.Understanding how information is utilised.
.Synthesis of information.
.Holistic view of information theory.
.How to integrate knowledge and information into management systems.

.System specifications and applications
.Understanding the Internet as a global, networked information infrastructure
.Search engine algorithms
.Understanding impact of technology on the organisation
.Data mining

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